Viewmont Vacuums Blog

Service after the sale

Joe Carter - Wednesday, September 27, 2017

One major thing that most people overlook when considering  the purchase of a new vacuum cleaner is the service available for it, and / or the ability for repairs when needed. If you purchase a vacuum cleaner online or from a big box store you will need to call a number for help when the time comes for repair. Most big box stores only carry bagless, Chinese made cleaners that are intended to last a very short amount of time and they are very prone to failure. This means you will need repair sooner than you think. Do you really want to call a number and be put on hold for who knows how long ? Do you really want to have to talk to a person in a foreign country that you can barely understand only so they can tell you where to ship your vacuum to be repaired ? That's not even including the hassle and expense of shipping it ! 

 If you buy a quality product from Viewmont Vacuums, we not only cover the warranty for you with no hassles, but the fact is we meticulously pick the products we carry  to the highest standards so you will not need to have repairs done in the first place in most cases. In  case there is a failure we will take care of it onsite and in a very short amount of time with no expense or hassle to you.   We recommend Miele, Sebo , and Riccar as our primary brands for this reason. We also carry a variety of other brands on a selective basis such as Hoover, Fuller Brush, and Panasonic. 

 If you already have a vacuum that has problems, no reason to worry there, we can still help you. We do  hundreds of repairs every week on vacuums that were purchased elsewhere. We have over 30 years of technical and mechanical expertise on staff to handle anything you can throw at us. And then when you are ready to upgrade we can help.

Bags were better then and now

Joe Carter - Friday, August 22, 2014
This was taken from an article written in 1959. Funny how just 50 years later people have forgotten how messy a vacuum cleaner can be without disposable bags. 


"Paper dirt collector bags


Only five years ago one of the most distasteful jobs around the house was the emptying of the vacuum cleaner bag. Today, the use of disposable paper dirt collectors has done much to eliminate most of the unpleasantness of this chore. The cost of these bags varies considerably, from about 15 cents to 35 cents each for different models of cleaners, which means a small addition to the household expenditures. But the feature has now come to be considered a “necessary luxury” by most vacuum cleaner owners."


The good news is, bag technology has improved to a very high level of dust containment today, and bagless vacuum cleaners are the worst choice in comparison to a well engineered, top quality bag type cleaner.

Pet Odors

Joe Carter - Tuesday, December 14, 2010
 Does your vacuum cleaner stink ? Most households have some type of odor issue associated with their vacuum cleaner. If you have indoor pets, yours can be quite severe. There are a lot of products on the market that are targeted to the pet owner to help mask some of these odors, but you should beware of almost all of the powder types. Brands such as "Love my Carpet" and "Carpet Fresh" are the absolute worst possible thing you can do to solve this issue. They not only cake up in the carpet and cause terrible damage to the carpet and pad, but they destroy vacuum cleaners as well. Also, using those products will void your vacuum cleaner warranty.
 The best, most effective way to eliminate odors from your vacuum is an active charcoal filter. There are a handful of quality vacuum cleaners equipped with these. Some come with the filter already installed, and some offer it as an option. Miele has the highest rating for dust free capacity, and has a full line of S2 and S5 canisters that have active HEPA filters, and they now have a new S7 upright "Cat & Dog" machine that comes with an active charcoal filter installed. Riccar , Sebo, and Lindhaus also have several offerings with charcoal filters too.
 One side note to consider when shopping for a new vacuum; Just because a machine says "Animal" or "Pets" does not mean it has any provision for pet odors. In fact, most big box store brands, such as Bissell, Hoover, and Dyson, have machines labeled for pets; but are absolutely no different than their non pet labeled product, other than the color. It's all just a marketing plan to peak your attention, since you own a pet. Bagless cleaners have the least amount of filtration, and no provision for odor control.
 The second best way to deal with an odor problem, if you don't have a machine that will accept a charcoal filter, is to use some sort of fragrance to mask the odors. Viewmont Vacuums carries several different brands, and a multitude of different fragrances to suit your taste. And these products won't harm your machine or your carpet.
 Don't forget to have your vacuum serviced regularly and have the filters changed to maintain peak performance and odor free,clean air.

Warranties

Joe Carter - Monday, September 13, 2010
Have you noticed the increase in warranty promotion ? Mass merchants have pushed warranties for many years, but in recent times it seems they are increasing the advertising on the warranties, instead of telling you how great the product is.
 Even car companies are now telling you how great the warranty is instead of how great the car is. One of them is even offering to let you bring the car back in 30 days if you're not satisfied ! It seems to me that if the product is manufactured to be as good as it can be, there is not much need to have a lengthy warranty. If there is a small chance for a defect, it will usually show up in the first year of use anyway.
 The way I see it, the retailers that heavily promote buying a longer warranty, are essentially selling the warranty instead of selling the cheap vacuum that is warrantied. They know it was designed to only last one year, so they want to make more profit on selling the extended warranty, and they want to appease you by giving you a replacement for free. Personally I would rather purchase a vacuum cleaner that doesn't fail, than a vacuum cleaner with a replacement guaranty. Does it make since to buy a vacuum that you know will fail in one year, and buy the extended warranty to cover yourself, so it will be replaced ? Why not buy a vacuum that will do a better job, and won't fail ?
 I'm not what you would consider an environmentalist, but even I can see, that it makes more since to purchase a vacuum cleaner that will last more than a year or two. Even if you get it replaced for free, what happens next year when the free one fails ? Now you've put 2 dead vacs in the landfill ! If you purchase wisely, you can go 10, 15, 20 years or more before you have to discard a vacuum cleaner.
 Support your local vacuum store, and do yourself a favor, by purchasing a quality vacuum cleaner that will do a better job, and last longer. It will be money well spent, and if you are concerned about the environment, you'll be helping there too.

Airflow , Suction , and Filtration

Joe Carter - Friday, September 03, 2010
Dyson vacuums started their advertising campaign with the idea that their vacuum cleaner never loses suction. While that sounds good, and was clever marketing, it has little relevance to how well a vacuum cleaner performs. There are 3 important factors in a vacuum cleaner's performance. Suction power; airflow; and filtration. Of these three, airflow is the most important in actually picking up dirt. You have to move a high volume of air to pick up deep down, embedded dirt from carpets.
 While it's true that you have to have strong suction to get good airflow, you don't necessarily get good airflow just because the suction is good. That's where filtration comes in. If you have ever used a shopvac, you know that they have gobs of suction and good airflow but because they are intended for shop applications and outdoor use, they have terrible filtration abilities. In other words they spew dust. If you increase the filtration ability that a vacuum cleaner has you will in turn degrade the amount of airflow. The perfect balance is when you can achieve the highest airflow and the best filtration at the same time with minimal loss of either. This is why a bagless vacuum cleaner is not usually a good choice. They don't have a high quality bag to catch the bulk of the dirt, so the filter has to do the job of a bag and filter too. This causes them to clog prematurely and blow dust around the filter instead of through it. The result is a very dusty, messy cleaner that performs poorly. That is why companies like Miele have put so much time into developing their high quality, AirClean bags. They filter most of the particles out so that the HEPA filter can do the job it was intended to do, which is filtering microscopic particles. This allows the machine to have peak airflow and peak filtration without compromise. Come check out our full line of Miele, Lindhaus, Sebo, and Riccar at Viewmont Vacuums.

Vacuum Cleaner Maintenance

Joe Carter - Tuesday, August 17, 2010
Have You had your vacuum cleaner serviced in a while ? It's a good idea to have a vacuum cleaner serviced annually. Most vacuum cleaners need periodic, preventive maintenance to work at their optimum performance. Bagless vacuums are especially prone to need more attention than a bag type vacuum: Because they don't filter as well without a bag, excess dust and debris accumulates in them . Strings and hair clog brushrolls, and can cause bearings to cease and melt. Excess dust and dander that aren't kept cleaned out of internal parts can cause wear on the motor. Motor mounts get out of adjustment, and screws vibrate loose. Belts need changing, and HEPA filters are supposed to be changed on regular intervals too.
 If you bring your vacuum in to Viewmont vacuums to have it serviced , we will take care of all of these issues and while inspecting it, we will assess how much life is left in the cleaner, and what you can expect out of it in the future. We can also send you a reminder for it's next annual check up, so you can keep your machine in tip top running order, and make it last as long as possible, to keep your home healthy and clean. We can also, usually spot anything you may be doing that is hazardous to the life of your vacuum cleaner, and give recommendations for future purchases that will benefit your needs.

Are Bagless Vacuums Really Better ?

Joe Carter - Monday, July 26, 2010
Are Bagless vacuum cleaners better or worse than bag type vacuum cleaners ? There is a huge assortment of vacuum cleaner choices on the market today. If you only shop at the "Big Box " stores, you could come to the conclusion that they are all bagless. We'll the truth is, bagless cleaners are what the large discount / high volume stores prefer because it satisfies the platform requirements of the store. Large chain stores have to have volume. They must sell large quantities of merchandise to justify taking up the shelf space in the store. Therfore, when it comes to vacuum cleaners, they need you to come back to purchase your next vacuum in 1 year or as close to that as possible. The standard warranty on the brands that they typically carry, is 1 year, so they want it to atleast last until the warranty has expired. Then they need you back so that their volume stays high. To achieve this goal, the vacuum cleaner selections they choose to sell, are cheaply engineered, bagless usually, and primarily manufactured in China to keep the production cost as low as possible. Because of this, the choices are poor quality , bagless, dust blowers that don't work well or last very long. There are a few exceptions to this, such as Dyson and a few others. They claim to be better quality, and they also cost a good bit more. Are they really better ? In some ways yes, but the whole idea of bagless verses bags is still based on the assumptiom that bags "lose suction" and bagless doesn't. The other myth is that bags are dusty and messy.  In reality, the opposite is true. Another reason vacuum shoppers think bagless will be better is they won't have to buy bags anymore, and they will save some money. So let's address these issues:
First, bagless vacuum cleaners for sale today, are not more dust free than a high quality bag type vacuum. A bagless cleaner with a HEPA filter is putting the filter there to capture dirt and particles that it was never intended to handle. If the machine has a quality bag prior to the filter, then the filter only has to do the job of capturing microscopic particles, and that is what a HEPA filter is designed to do. When a filter in a bagless cleaner gets clogged, which happens regularly, dirt and dust starts blowing out cracks and spaces around the filter, because the air has to escape. You end up with a terrible mess.
Bottom line, is this. A good quality vacuum cleaner with a quality bag, will capture more dirt and dust. It will also package that for you, so you don't have to breathe all that airborne polution while emptying a dustbin. And even the highest quality bags, such as Miele AirClean bags, will cost less money annually than filters for the cheapest bagless cleaners.
 So save your money, save your lungs, keep your home cleaner and more dust free. Your next purchase should be from a local vacuum store, and it should have a high quality bag.

Environmental Conscience

William Hollar - Thursday, July 15, 2010

When it comes to the economy and the world we all are living in today, more and more people are talking about what they can do to make a difference in their environment. Of coarse I don't like pollution of any kind, but my primary concern isn't whether or not the globe is warming or cooling at the moment. I am concerned, however,  about the  local economies in this country. Some have started to figure it out, and everyday more people are thinking about buying local instead of supporting large corporately owned chain stores, or what most people call "big box" stores, or worse yet, buying online.  There are statistics that show the exact percentage of every dollar spent, and how much of it impacts your local economy. I don't know the exact figures, but a very small amount of your money stays in your community when you spend it at the large mass merchant stores, and none of it stays when you purchase online. On the other hand, when you support your locally owned shops, almost all of it stays local.

You may ask, why does that matter.  There are many, many reasons why it matters. Local governments can only keep paying the fire department and policemen, and paving the roads, etc. when tax revenue is collected from purchases that are made locally.  Typically small, local owned shops have better quality merchandise, often at the same price as inferior products at the chain stores. But the biggest impact that can be achieved by shopping at locally owned stores, is this. Local stores can only keep their doors open if they are making a profit. They can't pay the rent or their employees, if nobody is purchasing from them. If all the local shops in this country went out of business, and there was nothing left but Wal-Mart, Target, Best Buy, etc. your choices would be limited to cheaply manufactured goods and products, with very short life spans, and you would have no possible way to ever regain American jobs that manufacture quality goods that are made here. The "big box stores" don't sell quality !  High volume is what these stores are built on. If they sold quality products you won't return to purchase again, soon enough. 70% of all upright vacuum cleaners are made over seas ! Why ? Because cheaply built vacuums that are designed to last 1 year are what "big box stores" sell. They need you back !

 To get our jobs back, and to keep the ones we haven't lost yet, and to retain the few good quality product choices that we still have. Buy local !

And buy American made as often as you can


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