Viewmont Vacuums Blog

Service after the sale

Joe Carter - Wednesday, September 27, 2017

One major thing that most people overlook when considering  the purchase of a new vacuum cleaner is the service available for it, and / or the ability for repairs when needed. If you purchase a vacuum cleaner online or from a big box store you will need to call a number for help when the time comes for repair. Most big box stores only carry bagless, Chinese made cleaners that are intended to last a very short amount of time and they are very prone to failure. This means you will need repair sooner than you think. Do you really want to call a number and be put on hold for who knows how long ? Do you really want to have to talk to a person in a foreign country that you can barely understand only so they can tell you where to ship your vacuum to be repaired ? That's not even including the hassle and expense of shipping it ! 

 If you buy a quality product from Viewmont Vacuums, we not only cover the warranty for you with no hassles, but the fact is we meticulously pick the products we carry  to the highest standards so you will not need to have repairs done in the first place in most cases. In  case there is a failure we will take care of it onsite and in a very short amount of time with no expense or hassle to you.   We recommend Miele, Sebo , and Riccar as our primary brands for this reason. We also carry a variety of other brands on a selective basis such as Hoover, Fuller Brush, and Panasonic. 

 If you already have a vacuum that has problems, no reason to worry there, we can still help you. We do  hundreds of repairs every week on vacuums that were purchased elsewhere. We have over 30 years of technical and mechanical expertise on staff to handle anything you can throw at us. And then when you are ready to upgrade we can help.

Warranties

Joe Carter - Monday, September 13, 2010
Have you noticed the increase in warranty promotion ? Mass merchants have pushed warranties for many years, but in recent times it seems they are increasing the advertising on the warranties, instead of telling you how great the product is.
 Even car companies are now telling you how great the warranty is instead of how great the car is. One of them is even offering to let you bring the car back in 30 days if you're not satisfied ! It seems to me that if the product is manufactured to be as good as it can be, there is not much need to have a lengthy warranty. If there is a small chance for a defect, it will usually show up in the first year of use anyway.
 The way I see it, the retailers that heavily promote buying a longer warranty, are essentially selling the warranty instead of selling the cheap vacuum that is warrantied. They know it was designed to only last one year, so they want to make more profit on selling the extended warranty, and they want to appease you by giving you a replacement for free. Personally I would rather purchase a vacuum cleaner that doesn't fail, than a vacuum cleaner with a replacement guaranty. Does it make since to buy a vacuum that you know will fail in one year, and buy the extended warranty to cover yourself, so it will be replaced ? Why not buy a vacuum that will do a better job, and won't fail ?
 I'm not what you would consider an environmentalist, but even I can see, that it makes more since to purchase a vacuum cleaner that will last more than a year or two. Even if you get it replaced for free, what happens next year when the free one fails ? Now you've put 2 dead vacs in the landfill ! If you purchase wisely, you can go 10, 15, 20 years or more before you have to discard a vacuum cleaner.
 Support your local vacuum store, and do yourself a favor, by purchasing a quality vacuum cleaner that will do a better job, and last longer. It will be money well spent, and if you are concerned about the environment, you'll be helping there too.

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