Viewmont Vacuums Blog

Service after the sale

Joe Carter - Wednesday, September 27, 2017

One major thing that most people overlook when considering  the purchase of a new vacuum cleaner is the service available for it, and / or the ability for repairs when needed. If you purchase a vacuum cleaner online or from a big box store you will need to call a number for help when the time comes for repair. Most big box stores only carry bagless, Chinese made cleaners that are intended to last a very short amount of time and they are very prone to failure. This means you will need repair sooner than you think. Do you really want to call a number and be put on hold for who knows how long ? Do you really want to have to talk to a person in a foreign country that you can barely understand only so they can tell you where to ship your vacuum to be repaired ? That's not even including the hassle and expense of shipping it ! 

 If you buy a quality product from Viewmont Vacuums, we not only cover the warranty for you with no hassles, but the fact is we meticulously pick the products we carry  to the highest standards so you will not need to have repairs done in the first place in most cases. In  case there is a failure we will take care of it onsite and in a very short amount of time with no expense or hassle to you.   We recommend Miele, Sebo , and Riccar as our primary brands for this reason. We also carry a variety of other brands on a selective basis such as Hoover, Fuller Brush, and Panasonic. 

 If you already have a vacuum that has problems, no reason to worry there, we can still help you. We do  hundreds of repairs every week on vacuums that were purchased elsewhere. We have over 30 years of technical and mechanical expertise on staff to handle anything you can throw at us. And then when you are ready to upgrade we can help.

Coupons

Joe Carter - Monday, August 24, 2015

Have you seen a coupon for vacuum bags,belts, filters, or a vacuum cleaner in the news paper, or an online coupon that you plan on using? Viewmont Vacuums will accept any valid coupon from any competition  as if we published it. Bring in your coupon, and we will honor it. You can be sure that Viewmont Vacuums already has the best price possible, we also offer trade ins that most of the competitors don't, AND we will accept their coupon too ! We are here to give you the best experience long term with the right vacuum cleaner for your needs, and we also want you to feel like you will always get the best deal from us, over any other source. One more way Viewmont Vacuums is making every effort to help you buy local and save. 

Christmas giving

Joe Carter - Tuesday, November 08, 2011

Christmas 2011 -- Birth of a New Tradition As the holidays approach, the giant Asian factories are kicking into high gear to provide Americans with monstrous piles of cheaply produced goods -- merchandise that has been produced at the expense of American labor. This year will be different. This year Americans will give the gift of genuine concern for other Americans. There is no longer an excuse that, at gift giving time, nothing can be found that is produced by American hands. Yes there is! It's time to think outside the box, people. Who says a gift needs to fit in a shirt box, wrapped in Chinese produced wrapping paper?


Everyone -- yes EVERYONE gets their hair cut. How about gift certificates from your local American hair salon or barber?  Gym membership? It's appropriate for all ages who are thinking about some health improvement. Who wouldn't appreciate getting their car detailed? Small, American owned detail shops and car washes would love to sell you a gift certificate or a book of gift certificates. Support your local vacuum shop by getting your vacuum serviced, or a gift certificate for a vacuum service for somebody on your list that can't afford it. or if you need a new vacuum cleaner, purchase a new Riccar vacuum cleaner that's made in the USA.  There are a bazillion owner-run restaurants -- all offering gift certificates. And, if your intended isn't the fancy eatery sort, what about a half dozen breakfasts at the local breakfast joint. Remember, folks this isn't about big National chains -- this is about supporting your home town Americans with their financial lives on the line to keep their doors open. How many people couldn't use an oil change for their car, truck or motorcycle, done at a shop run by the American working guy?Thinking about a heartfelt gift for mom? Mom would LOVE the services of a local cleaning lady for a day. My computer could use a tune-up, and I KNOW I can find some young guy who is struggling to get his repair business up and running.OK, you were looking for something more personal. Local crafts people spin their own wool and knit them into scarves. They make jewelry, and pottery and beautiful wooden boxes. Plan your holiday outings at local, owner operated restaurants and leave your server a nice tip. And, how about going out to see a play or ballet at your hometown theatre. Musicians need love too, so find a venue showcasing local bands.Honestly, people, do you REALLY need to buy another ten thousand Chinese lights for the house? When you buy a five dollar string of light, about fifty cents stays in the community. If you have those kinds of bucks to burn, leave the mailman, trash guy or babysitter a nice BIG tip. You see, Christmas is no longer about draining American pockets so that Chinacan build another glittering city. Christmas is now about caring about us, encouraging American small businesses to keep plugging away to follow their dreams. And, when we care about other Americans, we care about our communities, and the benefits come back to us in ways we couldn't imagine. THIS is the new American Christmas tradition. This is a revolution of caring about each other, and isn't that what Christmas is about?


Warranties

Joe Carter - Monday, September 13, 2010
Have you noticed the increase in warranty promotion ? Mass merchants have pushed warranties for many years, but in recent times it seems they are increasing the advertising on the warranties, instead of telling you how great the product is.
 Even car companies are now telling you how great the warranty is instead of how great the car is. One of them is even offering to let you bring the car back in 30 days if you're not satisfied ! It seems to me that if the product is manufactured to be as good as it can be, there is not much need to have a lengthy warranty. If there is a small chance for a defect, it will usually show up in the first year of use anyway.
 The way I see it, the retailers that heavily promote buying a longer warranty, are essentially selling the warranty instead of selling the cheap vacuum that is warrantied. They know it was designed to only last one year, so they want to make more profit on selling the extended warranty, and they want to appease you by giving you a replacement for free. Personally I would rather purchase a vacuum cleaner that doesn't fail, than a vacuum cleaner with a replacement guaranty. Does it make since to buy a vacuum that you know will fail in one year, and buy the extended warranty to cover yourself, so it will be replaced ? Why not buy a vacuum that will do a better job, and won't fail ?
 I'm not what you would consider an environmentalist, but even I can see, that it makes more since to purchase a vacuum cleaner that will last more than a year or two. Even if you get it replaced for free, what happens next year when the free one fails ? Now you've put 2 dead vacs in the landfill ! If you purchase wisely, you can go 10, 15, 20 years or more before you have to discard a vacuum cleaner.
 Support your local vacuum store, and do yourself a favor, by purchasing a quality vacuum cleaner that will do a better job, and last longer. It will be money well spent, and if you are concerned about the environment, you'll be helping there too.

Airflow , Suction , and Filtration

Joe Carter - Friday, September 03, 2010
Dyson vacuums started their advertising campaign with the idea that their vacuum cleaner never loses suction. While that sounds good, and was clever marketing, it has little relevance to how well a vacuum cleaner performs. There are 3 important factors in a vacuum cleaner's performance. Suction power; airflow; and filtration. Of these three, airflow is the most important in actually picking up dirt. You have to move a high volume of air to pick up deep down, embedded dirt from carpets.
 While it's true that you have to have strong suction to get good airflow, you don't necessarily get good airflow just because the suction is good. That's where filtration comes in. If you have ever used a shopvac, you know that they have gobs of suction and good airflow but because they are intended for shop applications and outdoor use, they have terrible filtration abilities. In other words they spew dust. If you increase the filtration ability that a vacuum cleaner has you will in turn degrade the amount of airflow. The perfect balance is when you can achieve the highest airflow and the best filtration at the same time with minimal loss of either. This is why a bagless vacuum cleaner is not usually a good choice. They don't have a high quality bag to catch the bulk of the dirt, so the filter has to do the job of a bag and filter too. This causes them to clog prematurely and blow dust around the filter instead of through it. The result is a very dusty, messy cleaner that performs poorly. That is why companies like Miele have put so much time into developing their high quality, AirClean bags. They filter most of the particles out so that the HEPA filter can do the job it was intended to do, which is filtering microscopic particles. This allows the machine to have peak airflow and peak filtration without compromise. Come check out our full line of Miele, Lindhaus, Sebo, and Riccar at Viewmont Vacuums.

Vacuum Cleaner Maintenance

Joe Carter - Tuesday, August 17, 2010
Have You had your vacuum cleaner serviced in a while ? It's a good idea to have a vacuum cleaner serviced annually. Most vacuum cleaners need periodic, preventive maintenance to work at their optimum performance. Bagless vacuums are especially prone to need more attention than a bag type vacuum: Because they don't filter as well without a bag, excess dust and debris accumulates in them . Strings and hair clog brushrolls, and can cause bearings to cease and melt. Excess dust and dander that aren't kept cleaned out of internal parts can cause wear on the motor. Motor mounts get out of adjustment, and screws vibrate loose. Belts need changing, and HEPA filters are supposed to be changed on regular intervals too.
 If you bring your vacuum in to Viewmont vacuums to have it serviced , we will take care of all of these issues and while inspecting it, we will assess how much life is left in the cleaner, and what you can expect out of it in the future. We can also send you a reminder for it's next annual check up, so you can keep your machine in tip top running order, and make it last as long as possible, to keep your home healthy and clean. We can also, usually spot anything you may be doing that is hazardous to the life of your vacuum cleaner, and give recommendations for future purchases that will benefit your needs.

Are Bagless Vacuums Really Better ?

Joe Carter - Monday, July 26, 2010
Are Bagless vacuum cleaners better or worse than bag type vacuum cleaners ? There is a huge assortment of vacuum cleaner choices on the market today. If you only shop at the "Big Box " stores, you could come to the conclusion that they are all bagless. We'll the truth is, bagless cleaners are what the large discount / high volume stores prefer because it satisfies the platform requirements of the store. Large chain stores have to have volume. They must sell large quantities of merchandise to justify taking up the shelf space in the store. Therfore, when it comes to vacuum cleaners, they need you to come back to purchase your next vacuum in 1 year or as close to that as possible. The standard warranty on the brands that they typically carry, is 1 year, so they want it to atleast last until the warranty has expired. Then they need you back so that their volume stays high. To achieve this goal, the vacuum cleaner selections they choose to sell, are cheaply engineered, bagless usually, and primarily manufactured in China to keep the production cost as low as possible. Because of this, the choices are poor quality , bagless, dust blowers that don't work well or last very long. There are a few exceptions to this, such as Dyson and a few others. They claim to be better quality, and they also cost a good bit more. Are they really better ? In some ways yes, but the whole idea of bagless verses bags is still based on the assumptiom that bags "lose suction" and bagless doesn't. The other myth is that bags are dusty and messy.  In reality, the opposite is true. Another reason vacuum shoppers think bagless will be better is they won't have to buy bags anymore, and they will save some money. So let's address these issues:
First, bagless vacuum cleaners for sale today, are not more dust free than a high quality bag type vacuum. A bagless cleaner with a HEPA filter is putting the filter there to capture dirt and particles that it was never intended to handle. If the machine has a quality bag prior to the filter, then the filter only has to do the job of capturing microscopic particles, and that is what a HEPA filter is designed to do. When a filter in a bagless cleaner gets clogged, which happens regularly, dirt and dust starts blowing out cracks and spaces around the filter, because the air has to escape. You end up with a terrible mess.
Bottom line, is this. A good quality vacuum cleaner with a quality bag, will capture more dirt and dust. It will also package that for you, so you don't have to breathe all that airborne polution while emptying a dustbin. And even the highest quality bags, such as Miele AirClean bags, will cost less money annually than filters for the cheapest bagless cleaners.
 So save your money, save your lungs, keep your home cleaner and more dust free. Your next purchase should be from a local vacuum store, and it should have a high quality bag.

Vacuum cleaner reviews

Joe Carter - Monday, July 19, 2010
 Something that I have noticed over the years, that seems to be getting worse. Vacuum cleaner ratings and reviews. There are so many ways to research and learn about products these days on the internet. You can gain alot of useful information, but you can also get swayed into buying a product with high reviews that were given to a product just to sell it. A good example of this is Consumer Reports. They rate vacuum cleaners every few years. If you look at the list of their top picks for that report, you will almost always find Hoover and Kenmore in the top 3. In 1996, I believe it was, they rated a Kenmore as the best buy for that report. Third from the bottom of the list was a Singer upright. To the uninformed consumer ( which IS the whole point of the report ), that would tell them that the Singer wasn't very good, and that the Kenmore was what they should buy. The problem is, the Kenmore was exactly the same vacuum cleaner; manufactured by Singer for Sears, with a Kenmore label. How can the same vacuum cleaner be a best buy, and third from the bottom at the same time, in the same test?  They are not a dependable resource, yet they claim to be.
 There are a lot of internet sights now popping up that are claiming to give unbiased reviews of vacuum cleaners. Some are fairly accurate, but most are trying to sell their product over the competition by inflating it's strong points, and tearing down  the others. Beware of these tactics.
 
The best source for the truth on which vacuum cleaner is best for your needs, is to walk into a local vacuum store that sells all makes, and they will give you an unbiased look at several choices that fit your needs, and let you decide what you want. That way you get first hand information that is useful to you, not generic information designed to help the average consumer.

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