Viewmont Vacuums Blog

Service after the sale

Joe Carter - Wednesday, September 27, 2017

One major thing that most people overlook when considering  the purchase of a new vacuum cleaner is the service available for it, and / or the ability for repairs when needed. If you purchase a vacuum cleaner online or from a big box store you will need to call a number for help when the time comes for repair. Most big box stores only carry bagless, Chinese made cleaners that are intended to last a very short amount of time and they are very prone to failure. This means you will need repair sooner than you think. Do you really want to call a number and be put on hold for who knows how long ? Do you really want to have to talk to a person in a foreign country that you can barely understand only so they can tell you where to ship your vacuum to be repaired ? That's not even including the hassle and expense of shipping it ! 

 If you buy a quality product from Viewmont Vacuums, we not only cover the warranty for you with no hassles, but the fact is we meticulously pick the products we carry  to the highest standards so you will not need to have repairs done in the first place in most cases. In  case there is a failure we will take care of it onsite and in a very short amount of time with no expense or hassle to you.   We recommend Miele, Sebo , and Riccar as our primary brands for this reason. We also carry a variety of other brands on a selective basis such as Hoover, Fuller Brush, and Panasonic. 

 If you already have a vacuum that has problems, no reason to worry there, we can still help you. We do  hundreds of repairs every week on vacuums that were purchased elsewhere. We have over 30 years of technical and mechanical expertise on staff to handle anything you can throw at us. And then when you are ready to upgrade we can help.

Vacuum cleaner reviews

Joe Carter - Monday, July 19, 2010
 Something that I have noticed over the years, that seems to be getting worse. Vacuum cleaner ratings and reviews. There are so many ways to research and learn about products these days on the internet. You can gain alot of useful information, but you can also get swayed into buying a product with high reviews that were given to a product just to sell it. A good example of this is Consumer Reports. They rate vacuum cleaners every few years. If you look at the list of their top picks for that report, you will almost always find Hoover and Kenmore in the top 3. In 1996, I believe it was, they rated a Kenmore as the best buy for that report. Third from the bottom of the list was a Singer upright. To the uninformed consumer ( which IS the whole point of the report ), that would tell them that the Singer wasn't very good, and that the Kenmore was what they should buy. The problem is, the Kenmore was exactly the same vacuum cleaner; manufactured by Singer for Sears, with a Kenmore label. How can the same vacuum cleaner be a best buy, and third from the bottom at the same time, in the same test?  They are not a dependable resource, yet they claim to be.
 There are a lot of internet sights now popping up that are claiming to give unbiased reviews of vacuum cleaners. Some are fairly accurate, but most are trying to sell their product over the competition by inflating it's strong points, and tearing down  the others. Beware of these tactics.
 
The best source for the truth on which vacuum cleaner is best for your needs, is to walk into a local vacuum store that sells all makes, and they will give you an unbiased look at several choices that fit your needs, and let you decide what you want. That way you get first hand information that is useful to you, not generic information designed to help the average consumer.

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